Shipping & Returns

Shipping Policy

Shipping by RoboRium is offered pan-India via a network of services including DTDC, EMS and more. The optimal solution is chosen depending on the delivery location, to ensure that the order is delivered as soon as possible.
The shipping tariff depends on the delivery location, mode of shipping and weight of the package. The cheapest and most reliable methods for delivery are employed. All products are contained in a safe packaging that ensures that the product is not damaged in any way during transit to the destination. Packaging may consist of corrugated boxes, bubble-wrap, anti-static pouch, pages, envelopes lined with bubble-wrap or any combination thereof, depending on the size, weight and durability of the items. There are no options for urgent deliveries. The time taken for an order to be delivered depends on the services of the courier company, the location and validity of the destination address. RoboRium or JMoon Technologies cannot be held liable for any delays that may occur in transit. All orders are dispatched from New Delhi, India. The customer can choose from the following four shipping tariff options during checkout, available under 'Shipping Method':
1. Weight Based Shipping- The rate of shipping depends on weight of the parcel and the delivery location in India and abroad. The estimated package weight of the order is mentioned next to this option during checkout. This is the best available option for orders.
Weight Classes: upto 0.5kg, upto 1kg, upto 2kg, upto 3kg, upto 4kg, upto 5kg, above 5kg.
Location Classes: Delhi [Within Delhi], North India [Haryana, Punjab, Rajasthan, Uttar Pradesh, including NCR] and India [All States/UT that are not included in previous two categories], Australia [Australia, New Zealand], Canada [Canada], East Asia [Japan, Taiwan], N. America [USA], Neighbour East [Bangladesh, Bhutan, Nepal], Neighbour North [China, Hong Kong], S.E. Asia 1 [Cambodia, Thailand, Vietnam], S.E. Asia 2 [Malaysia, Singapore].
Price: Prices range from Rs.30 to Rs.180 for shipping within India.
2. Free Shipping- Free shipping option is offered only within India and becomes available on a total purchase of INR 3000/- or more.
3. Pickup From Store- This option is available for customers within Delhi. After the customer is finished confirming and paying for the order, we will inform the customer via email when the order is ready for pick-up and the time when the customer can collect it. To change the scheduled time, we should be contacted by phone.
During selection of Shipping Method, a customer can also add any other details about the order in the comment section. This option is ideally available for customers selecting 'Pickup From Store' and can be used to inform us of the date and time suitable to the customer for pickup of order.

Same-day shipping
Orders received, on in-stock products, before 2 PM IST on a business day will be processed and shipped out the same day; orders received after that time will be shipped out the next business day. We will send a shipment confirmation email with the package tracking number (if available) to the customer after the order is shipped. This does not include category of products where Lead Time is specifically mentioned.

Shipping within India
Orders are usually delivered within 1-3 business days, depending on the delivery location. Orders from metro cities are usually delivered the next day, but may take longer. Orders from remote areas may take up to 5 days.

Lead Time
Several items mention the Lead time (or maximum Delivery time) of that item under 'Available'. A customer can pay and order these products. Such products are available specially on order and may require a lead time of some days, or weeks to be manufactured, assembled, packaged, and/or delivered after confirmation of payment. The items with the 'Available' status - Lead Time: 1-3 Days, Delivery in: 1-3 Weeks, Delivery in: 4-6 Weeks, Delivery in 6+ Weeks - are not shipped the same day. Any delays due to shipping company or customs clearance are unavoidable and JMoon Technologies Pvt. Ltd. cannot be held responsible in those cases. We do keep our customers regularly informed of the status of their order so they know in advance if a delay is expected.

Shipping outside India
The optimal shipping service solution is chosen for international orders, depending on the customer’s location, to ensure that the order is delivered as soon as possible. International orders may take up to 2 weeks to deliver. The customer will be responsible for payment of the custom duties and other costs/taxes levied by their government. There is a weight limit of 4Kg on these orders. We only ship products to these countries - Australia, Bangladesh, Bhutan, Cambodia, Canada, China, Hong Kong, Japan, Malaysia, Nepal, New Zealand, Singapore, Taiwan, Thailand, Vietnam, USA.

Return Policy

Customer satisfaction is a top priority for us, and we will try our best to ensure that customers have a positive and fun experience with our products. However, due to the nature of our products, we cannot accept returns of partially (or completely) assembled kits. We should be notified of any returns, within 2 days from the date of delivery, via the Returns page to obtain a Return Authorization Code.

Return of unopened items
Unopened items, once paid for, cannot not be returned, even if the packaging has not been tampered with in any way.

Return of opened non-defected items
Opened and non-defected items, once paid for, cannot not be returned.

Return of opened defected items
Opened unused items with manufacturing defects, having a Return Authorization Code, reaching back to us within 10 days of the delivery date in original packaging may be accepted for a return. The customer will have to pay for the return shipping. Each returned item, that is labeled defected, will be thoroughly examined to verify the defect. If found to be non-defective, the customer will be informed and the item will be re-shipped to the same shipping address. If found to be defective RoboRium will replace the product to the customer, subject to availability of the product. If a replacement product is not available in stock, a request for partial or complete refund may be initiated. A refund request in any other case will not be entertained.

Store Credit
Customers who are found to be eligible for a refund may, instead of a refund, choose to get store credit for the same amount, by contacting us. By using store credit, the customer will be able to purchase, in part or full, products on their next order.